Frequently Asked Questions

Welcome to ARYSTPU LLC online store! Below, you’ll find a list of frequently asked questions (FAQ) to help you navigate through our platform and understand our services better. If you have any additional questions, feel free to contact our customer support team for further assistance.

How do I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and add them to your shopping cart. Once you’ve finished shopping, proceed to the checkout page, where you’ll provide your shipping and payment information to complete the order.

What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express, etc.) and online payment platforms like PayPal.

Is my payment information secure?
Yes, we take security seriously. Our website uses secure encryption to protect your payment information, and we do not store any credit card details on our servers.

How do I track my order?
Once your order is confirmed and shipped, you’ll receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

What is your return/exchange policy?
We offer a hassle-free return and exchange policy within a specified period (e.g., 30 days from the delivery date). Please refer to our “Returns and Exchanges” page for detailed instructions on how to initiate a return or exchange.

Do you offer international shipping?
Yes, we ship to many countries worldwide. During the checkout process, you can select your country for shipping options and costs.

How much is the shipping fee?
Shipping fees vary depending on your location and the size/weight of the items. You can view the shipping cost during the checkout process before finalizing your order.

What is the estimated delivery time?
The estimated delivery time depends on your location and the shipping method chosen. Generally, it takes X to Y business days for domestic deliveries and X to Y business days for international shipments.

Can I cancel my order after it has been placed?
We strive to process orders quickly, but you may be able to cancel an order if it hasn’t been shipped yet. Contact our customer support team immediately for assistance.

What do I do if I receive a damaged item?
We apologize for any inconvenience caused. If you receive a damaged item, please contact our customer support team within 48 hours of delivery to initiate a return or replacement process.

Are there any rewards or loyalty programs?
Yes, we offer a rewards program where you can earn points on every purchase. These points can be redeemed for discounts on future orders.

Do you have a size guide for clothing items?
Yes, we provide a size guide on each product page to help you choose the right size for clothing items. If you have further questions, feel free to reach out to our customer support.

Can I change my shipping address after placing an order?
If your order has not been shipped yet, you may be able to change the shipping address. Contact our customer support team as soon as possible for assistance.

Do you offer gift wrapping services?
Yes, we offer gift wrapping services for a small additional fee. During the checkout process, you can select this option and add a personalized message for the recipient.

How can I contact customer support?
You can reach our customer support team through email, phone, or live chat. Our contact information is available on the “Contact Us” page of our website.

We hope this FAQ section answers most of your questions. Happy shopping!

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